- Engage Enterprise Feedback Management Solution Deployed Throughout 500 Banking Offices and with 11,700 Employees to Correlate Employee and Customer Engagement with Profits -
Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, today announced that Zions Bancorporation, one of the nation's premier financial services companies, has chosen the Allegiance Engage Platform to gather and respond to employee and customer feedback throughout its network of more than 500 banking offices. The Engage Platform will help Zions gather, analyze, and respond in real-time to customer and employee comments and suggestions. It will also establish an ongoing measurement of employee and customer attitudes and intentions and compare that with key business outcomes.
Zions Bancorporation has $49 billion in assets, employs 11,700 employees, and operates over 500 banking offices in ten Western and Southwestern states. Zions selected the Allegiance Engage Platform for its ability to provide a systematic way to collect, analyze, and act on employee and customer feedback at every touch point. The company also will use Engage to help them understand how employee and customer loyalty and engagement affects profitability enterprise-wide, regionally and locally.
“At Zions, we respect and value the feedback we receive from our employees and customers. We are always looking for new ways to understand our engagement with them,” said Connie Linardakis, chief human resources officer of Zions Bancorporation. “We are implementing the Allegiance system throughout our network because we recognize that strong employee and customer relationships can positively impact our business.”
The Engage Platform includes tools and analytics delivered through a hosted Software as a Service offering. The TotalEngage suite includes CustomerEngage, EmployeeEngage, ActiveSurvey, SilentWhistle Ethics Reporting, and MysteryShopper. In addition to providing a real-time index of employee and customer engagement, the Engage Platform gives companies the ability to drill down to affiliate, branch or department level. Allegiance also provides consulting services to help companies use actionable data to empower their decision-making.
“We are excited about the opportunity to work closely with Zions Bancorporation and help them get the most value from monitoring and responding to employee and customer feedback,” said Adam Edmunds, CEO of Allegiance. “Engage goes beyond surveys to give organizations an easy to implement, all-in-one solution that helps them measure employee and customer engagement and compare that with business outcomes such as revenue and profits."
About Zions Bancorporation
Zions Bancorporation (Nasdaq:ZION) is one of the nation's premier financial services companies, consisting of a collection of great banks in select high growth markets. Zions operates its banking businesses under local management teams and community identities through over 500 offices and approximately 600 ATMs in 10 Western and Southwestern states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington. The company is a national leader in Small Business Administration lending and public finance advisory services. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices. Investor information and links to subsidiary banks can be accessed at http://www.zionsbancorporation.com.
About Allegiance
Allegiance, Inc. is the premier provider of Enterprise Feedback Management (EFM), solutions that drive growth and increased profitability through improved customer loyalty, employee retention and engagement. The Allegiance Engage Platform is a suite of web and phone-based solutions joined with best practices consulting that allow companies to measure and manage customer and employee engagement across the enterprise. The components of The Engage Platform are customizable to each company's needs and offer management tools and predictive analytics that link employee and customer engagement to real business outcomes. Allegiance serves customers of all sizes across a variety of industries. Allegiance is a privately owned company based in South Jordan, Utah. For more information about Allegiance, visit http://www.allegiance.com .