Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that Oakdale Heights Management Corporation, a healthcare company that offers a full spectrum of care ranging from freestanding Alzheimer's and assisted living homes to continuing care retirement communities, chose Ultimate Software’s core UltiPro solution and UltiPro Time and Attendance in June 2007.
In the four years before selecting UltiPro, the healthcare provider had tripled in size and had expanded its operations from just within California to eight additional states. With more than 1,600 employees in 24 locations, Oakdale Heights had outgrown the service bureau it had been using and spent over a year evaluating vendors in search of the right solution. The Oakdale Heights team selected UltiPro for such features as:
* Web access for managers and executives,
* integrated human resources, benefits administration, and payroll functionality, with comprehensive time and labor features, and
* Ultimate Software’s track record for high-quality customer support.
A key objective of the Oakdale Heights’ HR team was to reduce its administrative workload by automating and streamlining processes. The team wanted to “go green” and further reduce time-consuming manual processes by moving beyond basic self-service and transitioning from paper to electronic transactions and decision-making using automated workflow and electronic approval processes.
“Considering our larger workforce and the amount of paper required for something like a wage increase, the time my team had to devote to tactical activities was getting out of control. Everyone is excited about the increased automation we expect with UltiPro so that we can focus more on our key organizational objective to hire and keep the best people rather than spend our workday moving paper,” said Dena Platz, director of human resources for Oakdale Heights Management Corporation.
According to Platz, another reason Oakdale Heights selected Ultimate Software was the flexibility of the time and attendance solution. UltiPro Time and Attendance delivers a comprehensive set of time and leave-management capabilities that Platz plans to use to schedule and manage attendance more effectively.
Although the quality of Ultimate Software’s HR, payroll, and time and attendance feature sets was important to Platz, she and the HRMS selection team believed that customer service was even more critical. They thoroughly investigated Ultimate Software’s customer support certifications, awards, and procedures in addition to speaking with a number of UltiPro users about Ultimate Software’s customer service track record.
“Being in human resources, I was impressed that Ultimate Software was at the top of the Best Companies to Work for list that is compiled by The Great Place to Work Institute,” said Platz. “It struck me that Ultimate Software’s culture was in line with ours in terms of valuing people and that people who are valued deliver the best customer services.”
“We welcome Oakdale Heights to our growing list of healthcare customers. We’re pleased to see the similarities in our ‘people-first’ cultures,” said Greg Swick, senior vice president of Ultimate Software. “Like Oakdale Heights, we believe committed employees contribute to our high quality products and services.”
About Ultimate Software
A leading provider of end-to-end strategic human resources, payroll, and talent management solutions, Ultimate Software markets its award-winning UltiPro products as on-demand services through its software-as-a-service offering, Intersourcing, and as licensed software. Based in Weston, FL, Ultimate Software employs more than 700 professionals who are focused on developing the highest quality products and services. Ultimate Software’s IT team won a first place award for its management of Intersourcing, from the American Business Awards in 2007, and its customer service team won two first-place awards for service excellence in 2006, one from the Service & Support Professionals Association and another from the American Business Awards. Ultimate Software was named a “Leader” in Forrester Research Inc.’s 2006 U.S. Midmarket HR solutions Wave ranking and ranked #3 on the 2006 and 2007 lists of the Best Medium-Sized Companies to Work For in America by the Great Place to Work Institute. Ultimate Software customers represent diverse industries and include such organizations as The Container Store, Elizabeth Arden, The Florida Marlins Baseball Team, The New York Yankees Baseball Team, Nintendo of America, Ruth’s Chris Steak House, and SkyWest Airlines. More information on Ultimate Software’s products and services can be found at www.ultimatesoftware.com.